BOOKING POLICY

Hair Services Details, Booking Policy, & Payment Info

**IMPORTANT**

Please read thoroughly to avoid any booking issues or inconveniences.


Before booking, please ensure you have access to the Military Base (Fort Carson). If visitor pass is required, please arrive at the visitor center with sufficient time to obtain your pass and arrive on time to your scheduled appointment. 10 Min Late arrivals will result in cancellation. I am not responsible for any issues regarding denied entry and DO NOT offer pick ups. PLEASE NOTE: This is not personal, this is a business.

POLICIES AND PROCEDURES

Below are essential policies to ensure everyone is informed of our guidelines and to maintain quality and excellence during your service.

All clients are required to store a card on file just in case booking policy is VIOLATED!

Additional Guest. No extra guests are allowed unless they are being serviced, as space is limited. I do not service children under 10yrs of age

New Clients. All new clients must send a picture of their hair in its natural state. I DO NOT BRAID NON-TEXTURED, WAVY, CURLY TEXTURED HAIR, FRESHLY RELAXED OR FRESHLY TRIMMED/BLUNT CUT HAIR.

Appointment times. Appointment times are estimates and may vary based on the density and length of your hair. Please plan accordingly, as services will not be rushed.

Styles. The services available are limited to those listed on my appointment page (Knotless and Bohemian Knotless). If a service is not listed, it is not offered.PLEASE DONT ASK. I do not replicate styles from inspiration photos of other braiders, and once a service is booked, it cannot be modified.

Wash and Dry. Please arrive with your hair freshly washed (1-2days prior) and blown out from root to end. Please make sure your hair is PRODUCT FREE (NO OILS, GREASE AND NO LEAVE IN CONDITIONER) to avoid cancellation

Squeeze-in Appointments- Squeeze-in and off day appointments are a courtesy and subjected to full upfront payment. Squeeze ins are only available for Medium, Medium/large and Large Knotless or Boho Knotless. Clients must be flexible with timing.

Payments accepted:We accept Credit/Debit, Cash, Cash App, Venmo, Apple Pay, Afterpay, Klarna, and Zip. All card and third-party payments incur a 6% processing fee. For security, all clients will receive a payment link for the remaining balance, which must be paid in full one day prior to the appointment to avoid automatic charge. failure to do so will result in automatic pay or appointment cancellation.

To pay with After pay, Zip or Klarna please text the number above for more information.

*Due to texture and density, please do not compare your hair to others.

HAIR DETAILS

HAIR: Hair MUST be 3 to 4 inches all around for all services provided.

Trimmed Ends: For best results, Please avoid fresh trims/Blunt cuts before appointments.

Tucking: Tucking services is not provided. (I DO NOT TUCK)

*Please refrain from booking if you suffer from Sever Dandruff, Alopecia or Scalp Psoriasis.

Hair is provided with my services. (xpressions)

Hair Colors: To prevent any mishaps, ALL braiding hair is provided by Braids by Sha. If you choose to provide your own hair please be sure to drop off 48hrs prior to your appointment to avoid any additional inconvenience charges. YOU WILL NOT GET A DISCOUNT FOR PROVIDING YOUR OWN HAIR!!

Colors provided are as followed 1b,#2,#4, 2T1b/30. To make prepping easy, please do not forget to select your desired color when booking your appointment. If color is not selected 1b or 2 will be provided.

Boho Styles: ALL BOHO HAIR SALES ARE FINAL ( Synthetic and Human ) AND CAN NOT BE REFUNDED OR EXCHANGED. NO EXCEPTIONS!!

Diagram of a woman with long braids, showing different hair length measurements including shoulder length, midback/bra length, waist length, butt length, and thigh length, labeled with arrows.

DEPOSITS

NON-REFUNDABLE DEPOSITS,NO DEPOSIT MEANS NO APPOINTMENT) - All appointments are secured with a NON-REFUNDABLE deposit of 20%-25% which collected at the time of booking and is deducted from service balance. (NO DEPOSIT MEANS NO APPOINTMENT) I do not hold dates. ALL deposits are allowed one transfer should you have to reschedule your appointment.

All cards used for booking will be AUTOMATICALLY saved on file and charged only if booking policy is violated.                                            

There is absolutely NO REFUNDS!!

Should any Refunds take place on 3rd party payments, Clients are responsible for additional fees that were charged to the business!!

PAY IN 4PAYMENTS WITH ZIP, KLARNA OR AFTERPAY

*Ask me how to pay for your next appointment with ZIP OR AFTERPAY

If you choose to pay with Zip,Klarna or After pay please let me know BEFORE you book.(Security Purposes)

CANCELLATIONS/RESCHEDULING

Please cancel or reschedule your appointment 48HRS in advance. Any cancellations made less than 48HRS before your appointment will result in a charge for the full service.

NO CALL/NO SHOW

All “No call/No shows will result in 100% fee charge of service price and banned from all future bookings.( BUNDLE and NON-BUNDLE CLIENTS)

RUNNING LATE

Each Client have a 10min grace period, At exactly 10mins of the scheduled appointment time your appointment will automatically be canceled and charged the full service amount should you have a remaining balance. need to be rescheduled through the site. NO EXCEPTIONS

For any missed appointments or late cancellations, a fee equal to the full service price will be charged for inconvenience. This fee must be paid before you are able to rebook. Payments will be processed using the card on file. alternatively, an invoice can be sent upon request. If the card on file is declined and the invoice remains unpaid, you will be banned from rebooking future appointments

I do work on schedule. Please allow yourself enough time to make your appointment on time in case there is traffic.

BUNDLE APPOINTMENTS

Bundle Appointment Package prices are subject to change.

Cancellation and Refund Policy for Appointment Bundles

  • Forfeit of Deposits: If you cancel or request a refund on an appointment bundle, the non-refundable deposit for each appointment will be forfeited, whether the appointments were scheduled or not.

  • Inconvenience Fee: In addition to forfeiting the deposits, an inconvenience fee of 25% of the total appointment bundle price will be applied. This fee covers the time and resources reserved for your bundle and is non-refundable.

Bundle Expiration
Each bundle is valid for 12months from the date of purchase. Any unused appointments will expire after the 12months and can not be carried over. ALL bookings must follow the regular booking policy and depend on availability.

ADDITIONAL FEES

  • Inconvenience Fee (25%)

  • Squeeze in fee starts at ($175)

  • Off day fee ($200)

    *If you have made it this far, Thank you for taking the time to read over my booking policy. I look forward to seeing you.

    Happy Booking!